A case where Smith Group Consulting assisted with a PEOPLE ISSUES

Situation
A well-established manufacturing company began losing sales and market share because of their inability to attract, hire and retain quality staff.

Action
Smith Group Consulting conducted a manager-training program outlining techniques to promote consistency in the hiring process as well as providing tools to assist managers in identifying minimum skills required in prospective employees. 

Result
The improvement in the hiring process led to increased morale and an enhanced work environment.  Former employees returned looking to be rehired.  By the end of the next fiscal year, sales and market share had increased and turnover was reduced to below industry averages.