The Effective Manager Series

A series of seven programs

1. Not exactly time management - You can’t get 20 hours of work into your 12-hour day.  Give up.  Learn how to more effectively manage yourself and the people around you and get your work done in less than 12 hours.

2. Customer service – What a concept – Customer service is a blend of knowledge, action and work.  Learn the six steps that will make you and the people working for you customer service superstars

3. Employee performance appraisals made easy –No other management activity has greater significance to the organization.  In this program learn how to  simplify the process and make it stress free for everyone.

4. A magical question – This question is guaranteed to make you a better, more productive manager.  Learn how to ask the question to get the best results.  Know to whom and when you should ask it, and most importantly, what to do with the answer.

5. Managing diversity in the workplace – For some reason this concept has been made way too complicated.  When you understand the basics of you and me, what we believe and what is important to each of us, you have it.

6. Managing the Boss – It may not be easy but there is no other way to get to retirement.  Learn how to discover what is important to the boss and what to do with the information.  Learn the secret of building an effective power base.

7. The long haul perspective — Don’t leave your management career to chance.  Learn how to use strategic planning and positive goal setting to get you where you want to go.